INSIGHTS: First Person HEAR/SAY Key quotes on hot topics By Staff Monday, May 20, 2013 12:00 AM “Retailers this year are smartly investing to create a holistic customer experience across stores, desktop, and mobile to improve conversion rates, grow crucial repeat customer business, and even capture their share of customer demand from international markets.” – Vicki Cantrell, Shop.org executive director “It is my belief that there is no time more pressing then the current moment, when our world is in such chaos. Now is the time to use vision and passion to propel the only platform that makes any sense: conscious consumerism.” – Donna Karan, designer “Most people underestimate the importance of creativity. Too many people overlook the importance of a beautiful product. Creativity drives growth in any business.” – Mickey Drexler, J. Crew CEO “You’re only as good as the people you hire.” – Ray Kroc, McDonald’s founder “The difference between try and triumph is a little umph.” – Marvin Phillips, National Basketball League athlete “Eighty percent of success is showing up.” – Woody Allen, filmmaker