LAS VEGAS—Rapid changes in technology and shifting consumer expectations are two key elements driving a reassessment of the retail customer experience, a group of speakers at VM LIVE’s “Customer X 360” session explained. The program, presented by Vision Monday and held here at the start of Vision Expo West, offered a standing-room only crowd of optical retailers and suppliers the perspectives of Michael Kling, OD, of San Diego-based Invision Optometry, Peter Bridgman of LensCrafters NA, and Stephen Crossland of the 3D capture and imaging innovation company Fuel3D.
The session was designed to demonstrate “how technology intersects with the practice of optometry and how technology is changing this dynamic today,” Marc Ferrara of Jobson Medical Information said in his welcoming remarks. The Supporting Sponsor for Wednesday’s VM LIVE event was ACEP/ABS Smart Mirror.
See below to view presentations and videos from the VM LIVE event speakers.